Important: Deletion is available for eligible personal data. Some records may be
retained where required for active loans, unpaid dues, legal obligations, regulatory compliance,
fraud prevention, audit, accounting, dispute resolution, system backup, or enforcement of
agreements.
1. How to Request Deletion
You can request deletion at any time — whether you created a loan account or only shared data
for a credit check.
Steps
-
Send an email from your registered email ID to
grievance@paisa108.com.
- Use the subject line: Account/Data Deletion Request.
- Provide the verification details listed below.
If you do not have an account but believe Paisa 108 has processed your information during a
credit eligibility check, include the phone number or email used so that we can locate your
records.
2. Verification Details Required
To protect customer accounts and prevent fraudulent deletion requests, Paisa 108 may verify your
identity before processing the request.
- Full Name
- Registered Mobile Number
- Registered Email ID
- Last 4 digits of Loan / Customer ID, if any
- Last 4 digits of a Government ID used for KYC
- Any supporting screenshot, payment reference, or loan/application reference, if relevant
Do not send full Aadhaar number, OTP, PIN, password, card PIN, UPI PIN, or banking password.
3. Timeline
Request Submitted
You email the deletion request to the Grievance Redressal Officer.
Acknowledgement
We will acknowledge your request within 7 days.
Verification & Review
We may verify your identity and check for active loans, unpaid dues, disputes, or
retention obligations.
Eligible Deletion
Eligible account and personal data deletion will be completed within 30 days, except
where retention is legally required.
Final Confirmation
You will receive a final confirmation email once eligible deletion is
completed.
4. What Will Be Deleted
Subject to verification and applicable retention requirements, the following categories may be
deleted from Paisa 108 systems:
- Profile details, contact information, and login credentials
- Financial and credit-related information held by Paisa 108 that is not subject to legal
retention
- App permissions, consent records, and device-related information where deletion is legally
permissible
- KYC or verification documents that are not required to be retained under applicable law
- Support, communication, and complaint records that are not required for regulatory, legal,
or dispute-resolution purposes
Backup copies may continue for a limited period due to routine backup cycles. Where applicable,
backup copies will be purged or overwritten within 90 days of primary deletion, unless a legal
hold applies.
5. What May Not Be Deleted Immediately
Some information may be retained where retention is required or permitted under applicable law,
contractual obligations, regulatory requirements, fraud prevention, dispute resolution, audit,
accounting, tax, or enforcement purposes.
- Records connected with an active loan or unpaid dues
- KYC, loan, repayment, credit assessment, tax, invoice, and accounting records required for
compliance
- Information needed to resolve disputes, investigate fraud, or enforce agreements
- Data retained by partner lenders, NBFCs, payment partners, KYC providers, or service
providers as required by law
- Temporary backup records retained for disaster recovery, system restoration, or legal hold
purposes
6. Active Loans & Outstanding Obligations
If you have an active loan, pending repayment, unpaid dues, open dispute, fraud review, or any
legally pending requirement, deletion may be paused or limited until those obligations are
settled.
You may still submit the request. Paisa 108 will notify you if deletion cannot be completed
immediately due to pending obligations or legal retention requirements.
7. Lending Partner & Third-Party Data
Paisa 108 acts as a digital lending platform and Lending Service Provider. Loan-related data may
also be processed by partner lenders, regulated entities, payment partners, KYC providers,
credit
information companies, technology vendors, and other authorised service providers.
Where your request involves data held by such third parties, Paisa 108 may assist, coordinate,
or redirect your request as appropriate. Such third parties may retain data as required by their
legal, regulatory, contractual, or operational obligations.
8. Withdrawal of Consent & App Permissions
You may withdraw consent for future processing where permitted by law. You may also disable app
permissions from your device settings. However, withdrawal of consent or permissions may affect
loan processing, service availability, verification, repayment support, or fraud-prevention
checks.
Account deletion and consent withdrawal are different actions. Deleting eligible account data
does not automatically remove records that must be retained for legal, regulatory, or
loan-related reasons.
9. Confirmation
Once your request is fulfilled, you will receive a final confirmation email stating that your
account and associated personal data, except legally retained records, have been deleted.
If the request cannot be completed fully, the confirmation or response may explain the reason,
such as active loan obligations, legal retention, pending dispute, or incomplete verification.
10. Suggested Email Format
You can copy this format and replace the bracketed details with your information.
To: grievance@paisa108.com
Subject: Account/Data Deletion Request
Dear Paisa 108 Team,
I request deletion of my Paisa 108 account and eligible personal data.
Full Name:
Registered Mobile Number:
Registered Email ID:
Loan/Application/Customer ID, if any:
Last 4 digits of Government ID used for KYC:
Reason for request, optional:
Please confirm receipt of this request and update me once eligible deletion is completed.
Regards,
[Your Name]
11. Contact & Grievance Redressal
For account deletion requests, data deletion requests, privacy concerns, or unresolved
complaints,
contact the Grievance Redressal Officer using the official details below.
👤
Grievance Officer
Mr. Dipangkar Sinha
📍
Registered Office
9th Floor, Unit No. 907, DN 51, Merlin Infinite, Street Number 11,
Mindtree, Sector 5, Bidhan Nagar, North Twenty-Four Parganas,
West Bengal, 700091
12. Consent & Updates
By submitting a deletion request, you confirm that you understand the conditions above. This
page
may be updated from time to time to reflect changes in law, regulation, technology, products,
services, or business practices.
The latest version will always be available at
https://www.paisa108.com/account-deletion
.